Your questions. Our answers.
Everything about ordering, shipping & returns
Returns
Returns & Exchanges – No Stress. No Drama.
Doesn’t fit? Doesn’t feel right?
Send it back. Fast. Easy.
You’ll find all the details in Help & FAQ.
Free returns only within Germany.
International return shipping is at your own expense.
✅ 14-day return policy
✅ Unworn & in original packaging
→ Returns & Exchanges
Frequently Asked Questions
How quickly will I get a reply if you have questions or issues?
👉 We usually reply to all inquiries within 24 hours. Most of the time, we get back to you even faster. 💬✨
How do I wash and care for my oversized T-shirt the right way?
👉 To keep your shirt looking good for the long run, here’s what we recommend:
Washing: Best washed at 30 °C to 40 °C on a gentle cycle.
Easy care: Turn it inside out to protect the print and colors.
Detergent: Use a mild detergent, ideally without bleach.
Drying: Air drying is the way to go – it helps protect the fabric and keeps the fit in shape. Avoid the dryer, since heat can make the shirt shrink.
Ironing: If needed, iron on medium heat. Please don’t iron directly over printed areas.
✨ That’s how your oversized T-shirt stays soft, keeps its color, and holds its laid-back fit for a long time.
How does the shirt fit — does it run large or small?
👉 Our shirts are cut in a deliberate oversized fit. That means they’re made to fit a little bigger and looser than classic T-shirts. If you’re into the standard oversized look, just go with your usual size.
✔️ If you want an extra loose fit, size up.
✔️ If you prefer it a bit more fitted, you can also size down.
How can I change or cancel my order after placing it?
At JAWX, we process orders as fast as possible so you get your gear without the wait.
If you want to change or cancel something after your purchase, hit us up right away through our contact form or by email at support@jawx.de.
If your order has not shipped yet, we can usually make changes (for example, your address, size, or items) or cancel it right away.
Once your package has been shipped, no further changes can be made — but of course you can return it for free after delivery.
How long is the return period?
👉 You can return your order within 14 days with no hassle.
Returns are easy — just reach out to our support team and we’ll help you out fast.
Customer Service & Contact – Personal. Real. Direct.
Our JAWX customer service is your direct line for any questions about your order, shipping, returns, or products.
Hit us up through the contact form — we usually get back to you within 24 hours.
📧 E-mail: support@jawx.de
🕓 Response time: within 1 business day
